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General terms and conditions

Welcome to www.jura.com
By accessing this site, you agree to the terms and conditions. If you do not agree with them, do not access or use the Website. The cz.jura.com website is provided solely for your personal use and may not be used for commercial purposes.
Visitors under the age of 18 should not register or provide any information on this website.
Before placing an order, carefully read these terms and conditions, which contain important information about your order.

1. INTRODUCTORY PROVISIONS

1.1. These business conditions (hereinafter referred to as "business conditions") of the company JURA Czech, sro, with its registered office at Poděbradská 1020/30, identification number: 24241881, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 196493 (hereinafter referred to as "seller “) Regulate in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as the“ Civil Code ”) the mutual rights and obligations of the contracting parties arising in connection with or on the basis of contract ”) concluded between the seller and another natural person or legal entity (hereinafter referred to as the“ buyer ”) through the seller's online store. The online store is operated by the seller on a website located at the internet address:
https://www.jura.com
(the "Website") through the Website Interface (the "Store Web Interface").

1.2. Articles 6.1, 6.2, 6.3, 6.4, 6.5, 6.9, 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 9.2. and 9.3. These terms and conditions do not apply to cases where the buyer, who intends to purchase goods from the seller, acts when ordering goods in the course of his business (not a consumer).

1.3. Provisions deviating from the business conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the business conditions are an integral part of the purchase contract. The purchase contract and business conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

2. USER ACCOUNT

2.1. Based on the buyer's registration made on the website, the buyer can access its user interface. From its user interface, the buyer can order goods (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

2.4. The buyer is not entitled to allow the use of the user account to third parties.

2.5. The seller may cancel the user account, especially if the buyer does not use his user account for more than 1 year, or if the buyer violates its obligations under the purchase agreement (including business conditions).

2.6. The Buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller, or necessary maintenance of third party hardware and software.

3. CONCLUSION OF THE PURCHASE AGREEMENT

3.1. Maximum care has been taken to ensure accurate specification, description and photographic representation for each product. Despite all efforts, slight differences may occur. Therefore, we cannot guarantee that the images of the products as you see them through your device are an accurate representation of the actual goods.

3.2 All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the cost of returning the goods, if the goods cannot, by their nature, be returned by regular mail. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the possibility of the seller to conclude a purchase contract under individually agreed conditions.

3.3. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the buyer fills in the order form in the web interface of the store. The order form contains in particular information about:

3.4.1. the ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the web interface of the store),

3.4.2. the method of payment of the purchase price of the goods, information on the required method of delivery of the ordered goods and

3.4.3. information on the costs associated with the delivery of goods (hereinafter collectively referred to as "order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered in the order, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Send binding order" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail, to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as the "Buyer's e-mail address").

3.6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).

3.7. If the order has not been accepted, it may be one of the following reasons:

3.7.1. the ordered goods are not in stock

3.7.2. it was not possible to authorize the buyer's payment card

3.7.3. an error in the price or product description has been identified

3.7.4. the conditions set out in the contractual conditions have not been met.

3.8. While we strive to ensure that all of our prices displayed on our website are accurate, errors can sometimes occur. If we find an error in the price of the item you ordered, we will contact you as soon as possible. You will have the option to confirm the order at the correct price or cancel it. If it is not possible to contact you, we may consider your order in connection with an item with an incorrect price to be canceled.

3.9. After placing the order, the buyer will be sent a confirmation by e-mail to the buyer's e-mail address. This email is not an order confirmation or acceptance of the order by the seller. If the buyer does not receive an order confirmation within 5 working days, he will contact the seller's customer line on the telephone number 848 808 404. The line is in operation from Monday to Friday 9:00 - 18:00, during weekends and public holidays it is not in operation.

3.10. The contractual relationship between the seller and the buyer arises from the delivery of the order confirmation, which is sent by the seller to the buyer by e-mail, to the buyer's e-mail address.

3.11. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The seller accepts payments only in Czech crowns.

4.2. The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay the seller in the following ways:

4.2.1. in cash at the seller's premises at Poděbradská 1020/30, 190 00 Prague 9

4.2.2. cashless transfer to the seller's account No. 274439301/0300, kept at Československá obchodní banka a.s. with its registered office at Radlická 333/150, 150 57 Prague 5 (hereinafter referred to as the "seller's account")

4.2.3. cashless payment card

4.3. Along with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

4.4. The seller does not require a deposit or other similar payment from the buyer. This does not affect the provisions of Article 4.7 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.5. In the case of payment in cash, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable at the time of concluding the purchase contract.

4.6. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.

4.7. The seller is entitled, especially in the event that the buyer does not provide additional confirmation of the order (Article 3.6), to demand payment of the full purchase price before sending the goods to the buyer. In the case of payment by cashless transfer to the seller's account or payment by cashless payment card, the buyer is obliged to pay the price of the goods in advance. The provisions of § 2119 par. 1 of the Civil Code shall not apply.

4.8. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.9. If this is customary in business relations or if so stipulated by generally binding legal regulations, the seller shall issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the seller to the buyer after payment of the price of the goods and will be sent in electronic form to the buyer's electronic address or in paper form together with the goods, according to the buyer's instructions.

4.10. The buyer acknowledges that the seller cannot guarantee the security of the data sent by e-mail. The seller never requires sending payment details by e-mail. See our security and privacy policy for details on the security measures we use.

5. ORDER CANCELLATION

5.1. If the buyer needs to cancel an order placed online, he contacts the customer line of the seller on the telephone number 848 808 404. The line is in operation from Monday to Friday 9:00 - 18:00, during weekends and public holidays it is not in operation.

5.2. The seller tries to process orders as soon as possible after their delivery, so it may happen that the order is sent before its cancellation. In this case, the buyer rejects the shipment delivered by the shipping company, or sends the unpacked goods back in their original condition. Further information regarding the return of goods is taken into account in paragraph 6. Withdrawal from the purchase contract and return of goods.

5.3 If the buyer needs to change the data entered in the order, he must do so as soon as possible after sending the order, but no later than 30 minutes after sending it. For faster communication with the seller, it is necessary for the buyer to have the number of the entered order ready.

6. WITHDRAWAL FROM THE PURCHASE AGREEMENT AND RETURN OF GOODS

6.1. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods, which was modified according to the wishes of the buyer or for him, from the purchase contract for the delivery of perishable goods and goods , which has been irretrievably mixed with other goods after delivery, from the purchase contract for the supply of goods in a sealed package, which the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from the purchase contract for the supply of audio or video recording or computer program original packaging.

6.2. If it is not a case referred to in Article 6.1 or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, within fourteen (14) days from the receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an annex to the terms and conditions. Withdrawal from the purchase contract can be sent by the buyer to the address of the seller's office or to the seller's e-mail address eshop-cz@jura.com

6.3. In the event of withdrawal from the purchase contract pursuant to Article 6.2 of the Terms and Conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to its nature by regular mail.

6.4. In the event of withdrawal from the contract pursuant to Article 6.2 of the Terms and Conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, by cashless transfer to the buyer's bank account. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or in any other way, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the seller. If the consumer has chosen a method other than the cheapest method of delivery of goods offered by the trader, the trader shall reimburse the consumer for the cost of delivery of goods in the amount corresponding to the cheapest method of delivery of goods offered.

6.5. The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer's right to a refund of the purchase price.

6.6. The following items are non-refundable: maintenance products such as filters, cleaning and descaling tablets and milky way cleaning solution that have already been opened.

6.7. The goods must be returned in the original packaging. When returning the goods, the buyer will enclose the completed form for withdrawal from the contract and return the goods to the seller's address listed below. We recommend that you keep the confirmation from the shipping company, unfortunately the seller cannot be held responsible for non-delivery of the returned goods.

6.8. All goods for return should be sent to the seller's address:
JURA Czech s.r.o.
Poděbradská 1020/30
190 00 Prague 9

6.9. Until the goods are taken over by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, non-cash to the account designated by the buyer.

6.10. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the untying condition that if the buyer withdraws from the purchase contract, the gift contract for such a gift ceases to be effective and the buyer is obliged to return given a gift.

7. TRANSPORTATION AND DELIVERY OF GOODS

7.1. If the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.

7.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

7.3. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.

7.4. The goods are delivered only within the Czech Republic, by standard delivery by a contractual transport company with delivery to the specified address of the buyer with a delivery date of 3-5 working days from order confirmation.

7.5. Prices for standard delivery by a contracted transport company are as follows:

7.5.1. Price of transport when purchasing goods worth up to CZK 3,000: CZK 199 incl. VAT

7.5.2. Price of transport when purchasing goods worth over CZK 3,000: free of charge

7.6. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In the case of finding a violation of the packaging indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier.

7.7. Other rights and obligations of the parties in the transport of goods may be governed by the special delivery conditions of the seller, if issued by the seller.

7.8. By confirming the order, the customer agrees with the conditions of transport and any complaint about transport in case of damage to the goods during transport. In case of damage to the goods during transport, proceed as follows:
THE DAMAGE IS VISIBLE BEFORE RECEIVING THE SHIPMENT
When accepting the shipment, check the condition of its packaging, especially whether it is not damaged in any way and is not repaired with another tape. If the packaging shows defects (eg minor deformations), it is necessary to make a written reservation in the consignment note of the courier service driver. In case of any obvious violations or major deformations, refuse to accept the shipment and immediately inform us at the e-mail address eshop-cz@jura.com or on tel .: 848 808 404, so that we can arrange further complaint procedures.
I DETECTED THE DAMAGE AFTER I RECEIVED THE SHIPMENT
If you take over the shipment and find damage or loss of content later, inform us immediately at the e-mail address eshop-cz@jura.com or on tel .: 848 808 404, so that we can arrange further complaint procedures. Do not postpone the reporting of a complaint, it must be reported within 3 working days at the latest for a positive settlement. Get photo documentation of the damaged goods, please keep the package of the shipment.

8. RIGHTS FROM DEFECTIVE PERFORMANCE

8.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

8.2. The seller responds to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time when the buyer took over the goods:

8.2.1. the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, the characteristics described by the seller or the manufacturer or which the buyer expected with regard to the nature of the goods and on the basis of their advertising,

8.2.2. the goods are fit for the purpose stated by the seller for their use or for which goods of this kind are usually used,

8.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

8.2.4. the goods are in the appropriate quantity, measure or weight; and

8.2.5. the goods comply with the requirements of legal regulations.

8.3. The provisions set out in Article 8.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear of the goods caused by its normal use, to used goods for a defect corresponding to the degree of use or wear the buyer or if it follows from the nature of the goods.

8.4. If the defect becomes apparent within six months of receipt, the goods are deemed to have been defective at the time of receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt.

8.5. The rights arising from defective performance are exercised by the buyer with the seller at the address of his establishment, where the acceptance of the complaint is possible with regard to the range of goods sold, or at the registered office or place of business. The moment of claim is considered to be the moment when the seller received the claimed goods from the buyer.

8.6. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.

9. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

9.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

9.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.

9.3. The Czech Trade Inspection Authority, IČ: 00020869, with its registered office at Štěpánská 567/15, 120 00 Prague, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract.

9.4. The seller is entitled to sell goods on the basis of a trade license. Trade licensing is performed within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.

9.5. The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.

10. PROTECTION AND PROCESSING OF PERSONAL DATA

10.1. The company JURA Czech s.r.o. proceeds with the processing of personal data in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Regulation on Personal Data Protection), Act No. 101 / 2000 Coll., On the protection of personal data and the Act which this Act replaces in terms of the implementation of the above regulation, Act No. 480/2004 Coll., On certain information society services, Act No. 127/2005 Coll., On electronic communications and other legislation governing the protection of personal data.

10.2. To register the User, the company JURA Czech s.r.o. authorized to process the User's personal data or personal data provided or entered by the User during registration (especially contact details).

10.3. Such processing of personal data is legal, as it is necessary for the performance of the contract, on the basis of which the company JURA Czech s.r.o. provides a registration service, to which the User is a party, as a subject of personal data.

10.4. In specific cases, JURA Czech s.r.o. process personal data beyond the scope of Article 10.2. and 10.3 Conditions according to the specific purpose for the protection of the legitimate interests of JURA Czech s.r.o. or third parties (eg interest in the safe operation of the service) according to the legal requirements for the processing of personal data.

10.5. If the User has handed over or will hand over to JURA Czech s.r.o. personal data of other natural persons, the User is obliged to inform these natural persons about the processing of personal data and thus ensure the lawfulness of the processing of personal data. Otherwise, the User is liable to JURA Czech s.r.o. for the damage caused.

10.6. More detailed information on the handling of personal data can be found on the website of JURA Czech s.r.o .: www.jura.com

11. SENDING COMMERCIAL MESSAGES AND STORING COOKIES

11.1. The Buyer agrees to the sending of information related to the goods, services or business of the Seller to the electronic address of the Buyer and further agrees to the sending of commercial communications by the Seller to the electronic address of the Buyer.

11.2. The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time.

12. DELIVERY

12.1. It can be delivered to the buyer to the buyer's email address.

13. CUSTOMER SUPPORT

13.1. In case of questions, the seller can contact the seller's customer line at any time: 848 808 404. The price of the call is according to the tariff of the buyer's mobile operator.

13.2. The customer line is in operation from Monday to Friday from 9:00 to 17:00. It is not open on weekends and public holidays. Alternatively, you can contact the seller by sending an email to eshop-cz@jura.com.

14. RECOVERY OF ELECTRONIC DEVICES

14.1. Act No. 185/2001 Coll. on waste, producers and importers of electrical equipment (ie those who place electrical equipment on the market in the Czech Republic) are obliged to ensure the take-back and separate collection of used electrical and electronic equipment. JURA Czech s.r.o. fulfilled this legal obligation by concluding a contract with ELEKTROWIN a.s., for which it is registered under registration number 05576/18-ECZ.

15. FINAL PROVISIONS

15.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.

15.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

15.3. The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.

15.4. Seller's contact details: delivery address Poděbradská 1020/30, Prague 9, 190 00, e-mail address eshop-cz@jura.com; phone 848 808 404.

16. OUR INFORMATION

JURA Czech s.r.o.
with its registered office at Poděbradská 1020/30
190 00 Prague 9
identification number: 24241881
registered at the Municipal Court in Prague, Section C, Insert 196493